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14. Troubleshooting

14.1. Troubleshooting Module​

If you encounter technical difficulties or miss a scheduled session, follow the steps below to resolve the issue quickly and continue your learning experience without interruption.

14.1.1. Connection & Access​

  • Check Internet Stability:
    Ensure you have a stable internet connection. For live video sessions such as Zoom classes, a minimum speed of 5 Mbps is recommended.

  • Refresh Your Session:
    If a class link or dashboard page is not loading correctly, try logging out and re-logging into your account.

  • Zoom Activation:
    Make sure you have accepted your Zoom invitation sent to your registered email address. You cannot join live classes until your Zoom account is successfully activated.

14.1.2. Schedule & Notifications​

  • Verify Calendar Settings:
    Open your Appointments Dashboard and confirm that your local time zone matches the platform settings.

  • Monitor Notifications:
    If you miss a class start time, check your SMS Notifications or System Alerts for a direct meeting link and appointment reference code.

14.1.3. Verification Issues​

  • SMS Delivery Delays:
    If you do not receive your 6-digit verification code, wait at least 2 minutes before requesting another code.

  • Email Filters:
    Check your Spam, Junk, or Promotions folders for account activation or enrollment emails.

  • Correct Phone Number:
    Ensure your registered mobile number is entered correctly, including the country code.

14.2. Contacting Support​

14.2.1. Support & Contact​

We are committed to helping tutors and students enjoy a smooth and reliable learning experience. If you need assistance, please use the support channels below.

14.2.2. Platform Support​

The fastest way to receive assistance is through the Contact Us section inside your dashboard.

Available Support Services​

  • Submit technical support tickets
  • Report account or login issues
  • Request appointment assistance
  • Follow up on certification or payout requests
  • Receive administrator notifications
important

Check your Notifications section regularly for important updates regarding your account and sessions.

14.2.3. Direct Communication​

For urgent technical support, account recovery, or platform access issues, contact our administration team directly.

14.2.4. Contact Information​

14.2.5. Information to Include​

To help our support team respond quickly, include the following details in your request:

  • Full Name: Your registered account name
  • Registered Email Address
  • Appointment or Reference Codes
  • Screenshots or Error Messages
  • Browser or Device Information

Providing complete information allows our IT specialists to troubleshoot and resolve issues faster.

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Fast Support Availability

For urgent issues or immediate assistance, we recommend contacting us through our:

  • Telegram Support Group
  • Phone Support:

These channels provide faster real-time communication and support.

📧 Email Support:
For detailed reports, technical investigations, or account-related requests, you can also contact us via email at: