6. Group Class
Booking a session at e-Tutors City is a straightforward process. Follow these steps to move from the course catalog to your virtual classroom.
6.1. Selecting Your Class
After browsing the Group Classes page, click on a class card to view its specific details. On the Course Detail page, you will find:
- Course Overview: The subject name (e.g., Information Technology) and the total price.
- Instructor Profile: Review the tutor’s biography, country of origin, and verified credentials.
- Availability: View the "Available Slots" section to see the exact date and time of the session.
- Class Status: Check how many learners have completed the course and how many Slots Left are available (remember: classes are limited to 7 students).
6.2. Applying Discounts & Initiating Booking
On the right-hand sidebar (or top section on mobile) of the course page:
- Coupon Code: If you have a discount code, enter it into the "Enter Coupon" field and click Apply Now.
- Select Booking Type:
- Click Book Now to reserve the spot for yourself.
- Click Gift Group Class if you wish to purchase the session for a friend or family member.
6.3. The Checkout Process
Once you click "Book Now," you will be redirected to the secure checkout page.
6.3.1. Step 1: Choose Your Payment Method
At the top of the payment screen, select your preferred payment gateway:
- Stripe: For international credit/debit card payments.
- Chapa: For local Ethiopian bank transfers and mobile money.
- Telebirr: For quick mobile payments via Telebirr.
6.3.2. Step 2: Enter Billing Details
Provide the following information as required by the payment provider:
- Full Name & Address
- City, State, and Country
- Card Information: If using Stripe, enter your card number, expiry date, and CVC.
6.3.3. Step 3: Complete Payment
Click the Pay Now button. Do not refresh the page while the transaction is processing.
6.4. After Payment
Once your payment is successful:
- Confirmation: You will receive an on-screen confirmation and an email receipt.
- Access: The class will appear in your student dashboard under "My Classes."
- Communication: You can use the Send a Message button on the instructor’s profile if you have specific questions before the session begins.
Note: If a slot shows as Expired, you will not be able to book that specific time. Please look for the next available date in the "Available Slots" section.
Tracking Your Transactions
Once you complete a payment, the system will automatically redirect you to the My Transactions page. This is your central hub for monitoring the status of your bookings and managing your educational spending.
6.5. Accessing Your Transactions
You can navigate to this page at any time by selecting My Transactions from the left-hand sidebar menu on your student dashboard.
6.5.1. Understanding Transaction Statuses
The Status column provides real-time updates on your bookings. Each status is color-coded for easy identification:
- Payment completed / Booked (Green): Your payment was successful, and your seat in the class is officially reserved.
- Pending (Grey): The system is waiting for payment confirmation from the gateway (e.g., Chapa or Stripe).
- Pending refund (Orange): Your request for a refund has been received and is currently being processed by our team.
- Canceled (Red): The transaction was unsuccessful or the booking was voided.
6.5.2. Reviewing Transaction Details
The transaction table provides a detailed log of every enrollment attempt:
| Column | Description |
|---|---|
| Tutor Name | The instructor for the specific session. |
| Enroll Type | Identifies if it was a Group Class, One to One, or a full Course. |
| Code | Your unique transaction reference ID. |
| Price | The total amount paid in ETB. |
| Created On | The exact date the booking was initiated. |
| Action | Click the Eye Icon to view a detailed receipt of the transaction. |
6.6. Filtering Your History
If you have a long list of transactions, use the filter bar at the top of the table to find specific records:
- Enroll Type: Filter by Class type.
- Status: Filter by "Booked," "Pending," or "Canceled."
- Enter Code: Search directly using your unique transaction code.
Pro-Tip: If your status remains Pending for more than 30 minutes after a successful mobile money or card deduction, please contact support with your Transaction Code for manual verification.